FAQ
Will my group have to share the room with other players?
No, all of our rooms are private by default. The people on your booking are the only people allowed into the room. We don't use live actors in the rooms either.
Will my group be locked into the room?
No, the entrance door will remain unlocked for the duration of your game and players can exit whenever they need to. The only locked doors are the ones required to progress through the room.
How many people can play per room?
We recommend a maximum of 8 players per room*, but the rooms can hold up to 10 players if you have a larger group. For more than 8, we always suggest booking two rooms and splitting up into two smaller groups. It's the same price and provides a much better experience for everyone. You can even race to see which group escapes first!
What is your cancellation policy?
A non-refundable deposit for the minimum group size of 2 players + HST is required on all bookings. Bookings can be transferred to other rooms or times with more than 48 hours notice. The remainder of your balance will be payable on arrival for any additional players beyond the minimum.
Do you have parking?
Yes, we have plenty of free parking at the front and back of the facility.
When should I arrive for my game?
Please aim to arrive at least 15 minutes prior to your booking to go through payment, make use of our lockers and to receive the full briefing.
A few members of our group are younger than 7, is that okay?
As long as the majority of your group are older, and there is at least one adult present, then you can bring players younger than 7 at your discretion.
Please be aware that some content in certain rooms will not be suitable for young players, and players younger than 7 may find the rooms too challenging to participate.
Do minors need to be accompanied by an adult?
For groups aged 10+, we don't require an adult to be present in the room, though it may be a good idea as the rooms can be quite challenging. There is no charge for one supervising adult.
How old do I have to be to play?
With our beginner escapes, players can be as young as 7 years old! To request a beginner escape, simply check the 'Make this a beginner escape' checkbox during the booking process. Groups under the age of 10 will need to have one supervising adult in the room (no charge for the adult).
For the regular game modes, we recommend the following ages for each room:
BOOM ROOM: 7+
DELIVERANCE: 10+
UNDERMINED: 7+
WARLOCKED: 7+
OUTBREAK: 13+
INKQUEST: 7+ (More Family Friendly)
For our online experiences, we recommend:
IMPACT: 12+
While we won't prevent younger players from entering the room, the experience may be unsuitable or too challenging for them. Please follow the recommendations when booking a room for younger players.
Are any of the rooms scary? Do they have jump scares?
Serial Killer Charade is our horror themed room, and is supposed to be scary! We recommend that players should be 13 and over for this room. There are no jump scares in this room.
Outbreak is our zombie apocalypse themed room, which does have some scary parts and incorporates a few mild jump scares. We suggest players should be aged 13+ for this room as a result.
If you're looking for something with a supernatural theme that isn't too scary we would recommend Deliverance, though be ready for a challenge, this one is tricky! There are no jump scares in this room.
Do you have any rooms for non-English speakers?
All of our rooms require a basic level of English for some of the puzzle elements, but we do provide help sheets in French for those that want some extra assistance.
Am I allowed hints if I get stuck?
Yes, you can have an unlimited number of hints throughout the entire game.
Do I have to pay online or can I pay in person?
For any additional players beyond the deposit paid online for the minimum of 2 players, they will be paid upon arrival. Simply arrive with 2-8 players for your booking, and pay for the number of players on the day.
We do recommend arriving 15 minutes before your game is scheduled to start, so there is time for your whole group to pay and get set up.
Do you have lockers and coat storage?
Yes, we have free to use lockers for your things, or you may take them into the room with you. If you would like to secure your locker, please bring your own lock. We also have plenty of hooks for your coats and bags.
Do you provide food & drinks? Can I bring my own?
We have a small selection of light refreshments:
Cans of pop
Bottled water
Energy Drinks & Gatorade
Candy
We also serve alcoholic beverages which you can enjoy in our lobby before or after your game (vut cannot be taken into the rooms).
Need food ideas? Pizza Hut is located right across the street from us (Open 10:30am - 2am every day) and they're set up for easy online ordering for takeout here.
Please be aware that on busier days, all of our tables may be booked by private event groups. If you would like to reserve a table for free, please contact us. Party tables are limited to 20 people max.
Do I need to bring/wear anything to play?
Nothing special is required to play, everything you need to complete the room will be waiting inside. Feel free to come in costume!
Are there other activities that I can do at your facility?
Yes, we also offer:
Archery Games | It's dodgeball meets archery in a fast paced game you can play with (or against) your friends and family! Take aim and shoot each other with bows and soft, foam-tipped arrows!
Nerf Wars | A game similar to Archery Games, but aimed at ages 4 - 12 and played with Nerf guns instead of bows and arrows. Ideal for kids birthday parties!
Playback | A fun, backyard themed games bar located right inside our facility! Enjoy free games while you enjoy a few drinks after your room. Be aware, Playback is a 19+ venue and does not serve food.
Do I need to sign a waiver?
TBC
How many people can you host in total?
For everyone to be playing at the same time, we recommend a maximum of 50 people. If you're happy to rotate groups between breaks and play, then groups of up to 100 players can work too.
For more players than this, consider adding Archery Games to your event, which can substantially increase the number of places available.
Is there a discount if I play archery games as well?
TBC
Do you have any group discounts?
TBC
I don't like enclosed spaces, can I still play?
Our rooms are quite open and spacious inside, and we can make the ambient lighting brighter if required. We're happy to help with any accessibility requests, please contact us before your activity with any questions or requirements.
You can also play our online escape room experience, Impact, from the comfort of your own home.
Are the rooms wheelchair accessible?
Serial Killer Charade, InkQuest and Boom Room are all partially wheelchair accessible. This means that while most of the inner rooms are accessible, certain secret doors or puzzles may not be. If you would like to know more, please feel free to contact us with your specific requirements or dimensions.
The rest of our facility is fully wheelchair accessible, including toilets and changing areas.